Congratulations on getting the interview.
As a ConnectPro Service Expert I hope I can help you out a bit. First things first, you will be required to write your CompTia A+ certification within 60 (or maybe 90) days of hire. I consider this one of the most valuable certifications a bench technician can posses. It basically ensures that all the service experts have at least the basics covered.
Also, I cannot guess as to what your role would be (if you got hired) in the tech office, as I am not the one running it. But basically you would start off learning the policies and procedures of the repair process, as well as learning how to do setups on new computer purchases. I do apologize as I cannot provide specifics of each task, but also be aware that the service experts do spend a considerable amount of time with the customer. Whether it be face to face at the counter, or over the phone. Good communication, the ability to listen well (and not make assumptions), and courtesy are all traits that I found valuable when I started as a Level 1.
I hope that helps you out some.
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