Communications

[#1]

I believe I have the PEP or some other extended warranty for my blackberry. I remember there was a deductible of something like 250$ on it was either damage that is not usual wear and tear, or theft. I am not certain which one. Could you please comment on that?

[#2]

I got this warranty as well. At first I thought it was a great deal and encouraged my friends and family to get it too. I myself have only returned it once to get a new phone. ( I have an iphone 3GS)

However, a lot of people I know, like my sister, have had problems returning their phones because of - a lack of a better word- **Bleep**  employees. Her iphone kept randomly shutting off on her, so she assumed it was a software problem and restored it to factory settings through itunes. It still didn't fix it. So when she went to return it the guy told her "this is clearly a software problem. We can't replace it, we dont replace for software problems. Go restore to factory settings through itunes. She said she did and it didnt fix it, thus it was clearly a hardware issue. He said 'hardware issues arent covered' you probably dropped it and damaged it. Its your fault. (which is horrible to assume...especially since her phone had no obvious damage). She got really **bleep** off and went to another futureshop location and they exchanged it for her easy without a problem.

So my point being? Its a good warranty as long as you dont get an**Bleep** rep. That store my sister went to usually has employees who are like that for some reason (we decided not to shop there after a while). But my problem now is this:

I got my iphone from there and I got the warranty from the manager. When I got it she said that she had the warranty on her blackbery and the best part of it is that if a new blackberry comes out and hers dies, she will get the new blackberry and not the older one. This made me really happy and pushed me to get the warranty, because I'm the kind of person who is always getting 'the latest' stuff, and I wouldnt have gotten a 3 year warranty if this wasn't offered to me. But now that the new iphone is coming out this summer, I looked over the warranty and it doesnt say specifically that this is the case, even though she told me it is.

Is it?

I'm worried that they will tell me that I can't have the newer phone!! Especially since the employees at this particular branch aren't the nicest people.

[#3]

If they still have old versions of your phone in stock, you will get the same phone as you have now. If your version is done and out of stock, then you'd get the next comparable phone (i.e. the new version of the iPhone in your case).

[#4]

hi, I got an iPhone 3GS a couple of months ago, and I purchased the PEP. Recently, I noticed the plastic back casing is developing multiple cracks. I've read that this is a known issue and Apple Care covers it, but it's an hour drive to the nearest Apple store, and they'll give me a refurb there. Does PEP cover this?